(Issued in August 2023)
3

SOMPO’s Purpose Management

Improving Unrealized Financial Value

Visualizing the Impact Path of Human Capital

Initiatives to visualize SOMPO’s Unrealized Financial Value

Our company uses the term Unrealized Financial Value to refer to value that leads to financial or corporate value in the mid- to long-term that is generated by human capital-related initiatives originating from My Purpose, and the entire Group is working to improve this. By visualizing this value as much as possible by determining its impact path, we are also steadily advancing Purpose Management by using an evidence-based approach and having it lead to sustainable growth and increased corporate value.

Using the Value Creation Cycle that lays out the path to realizing SOMPO’s Purpose, we set key levers/KPIs to improve Unrealized Financial Value. By improving each of these indicators, we will demonstrate to our stakeholders the progress made in Purpose Management.

* Value that is not shown on financial statements is generally called “non-financial value,” but we call it “Unrealized Financial Value” because we believe such items will lead to financial and corporate value in the mid- to long-term.

Initiatives to enhance the impact path

With the starting point of the pursuit of My Purpose, how do our various actions to improve human capital increase engagement, accelerate I&D, increase the total amount of taking on challenges and innovation, and improve financial value and ultimately corporate value? We call this path the Human Capital Impact Path and are taking on the challenge of visualizing and implementing it.

This fiscal year, we focused on enhancing the impact path based on the previous year’s content. Specifically, we worked to identify the “mechanism of changes” generated by human capital-related actions originating from My Purpose, based on case studies of changes observed at sites throughout the Sompo Group and actual data measured within the company. The items of changes in last fiscal year’s impact path, which were expressed as “improvement of individual strengths” and “improvement of organizational strengths,” were considered to be “inner changes.” These were detailed as a mechanism by which the three elements of “individuals,” “relationships,” and “organizations” mutually affect each other and change, leading to increased engagement. On the other hand, We also worked to draw a path for the items of changes that we saw as “emerged changes” that would lead to increased challenges and innovation and, ultimately outcomes.

figure: Pursuit of My Purpose + Promotion of diverse work styles → Improvement of engagement → Increase in taking on challenges → Internal and external involvement → Unrealized Financial Value → Financial value → Realization of SOMPO’s Purpose
KPIs for actions through inner changes
KPI Details FY2022 results
My Purpose Executives and employees 74,654 (27,446 male; 47,208 female)
My Purpose training participation ratio 90%*1
Engagement Employee engagement Domestic: 3.50 points,
Overseas: 4.12 points*2
Productivity indicators connected to Health and Productivity Management® (WLQ) 93.5%
Number of companies certified as Health and Productivity Management® Outstanding Organizations 22 (14 large companies, 8 medium-sized companies)
I&D data Percentage of female directors and executives (As of April 1, 2023) 11.5%
Percentage of directors and executives who are foreign-born (As of July 1, 2023) 15.2%*3
Percentage of female candidates in succession plans 41.9%*4
Percentage of female managers (As of April 1, 2023) 28.1%
Percentage of employees with disabilities (As of April 1, 2023) 2.36%

*1 Participation ratio in the company and domestic Group companies.

*2 Average Gallup Q12 scores. FY2023 targets – Domestic: 3.70 points, Overseas: 4.10 points.

*3 Ratio of directors, executive officers, vice presidents: (5 out of 33 total).

*4 Targeting the Group CEO, Group COO, Group CxO, Business CEOs, and other key posts (total of 86).

KPIs for emerged changes through outcomes
KPI Details FY2022 results
Taking on challenges Number of SOMPO Awards applications 993
Communication Number of employee votes for the SOMPO Awards 7,493
Quality/customer reputation Sales numbers and premiums of priority products Number of sales: 399,000,
premiums: 4.53 billion yen
Customer satisfaction with insurance claims payments for automobile accidents Down 0.8 points YoY
Number of Insurhealth® packages sold/owned Number of sales: 440,000,
packages owned: 1.10 million
Number of My Linkx members 770,000
Number of nursing care users 92,000
Solutions Operating profit of Nursing Care RDP (“egaku”) Target value: 10 billion yen*5 by 2030
External sales and monetization of RDP products and services Launch of “egaku” from FY2023
Social impact Social impact created by Nursing Care RDP (“egaku”) Target value: 3.7 trillion yen*5 by 2040
Reduction rate in financed emissions 11% reduction*6 from 2019

*5 Target values are shown due to the launch in FY2023.

*6 Actual result for FY2021 is shown.